Start a Career with Auto Choice, Inc.

Are you a good problem solver who likes people but loves cars? Have you considered a job in the automotive world? We are seeking the right candidate to fill our role as a service manager.

At Auto Choice, our standard is to provide the best service experience possible. We expect a reliable, motivated individual who will treat our customers with care. We offer a competitive benefits and wage including a guaranteed wage plus achievable, unlimited bonus program. If this appeals to you, see below for a more in-depth job description.

Summary

This job requires working between all departments: Sales, Service, and administration. The expectation is to provide excellent customer service, effective communication, be dependable and maintain confidence in the department by others. The Service Advisor is expected to perform the duties and responsibilities with a high level of accuracy.

Essential Duties

• Customer Service

  • Answer phone calls and take detailed message with an understanding of the customer’s complaint or desired work to be completed.

  • Scheduling of repairs to be completed and by which technician

  • Relay information timely to Service Team of concerns pertaining to customer’s vehicle.

  • Communicate with customers when the work has been completed or when there are changes in estimates or time frame of completion.

• Preparation for Scheduled Repairs

  • Place orders with vendors as requested and complete price-check for best pricing

  • Create Purchase Orders within the accounting system for ordered parts

  • Physically receive inventory and match against vendor invoices for accuracy

  • Enter inventory into the accounting system based on received items

  • As appointments are scheduled each day, verify all required parts have been ordered, received, and damaged free for the upcoming appointments. Verify the availability of the vehicle to be repaired

  • Assist in obtaining vendor information for new vendors

  • Check in vehicle verifying the VIN, odometer reading, and noting any physical damages on the vehicle at the time the vehicle is received

  • Help process sublet work scheduled which may involve assisting in the delivery of the vehicle to an off-site vendor

• Sales Department Ordering

  • Price check parts/accessories requested by Sales Department

  • Order items as requested

  • Ensure proper authorizations are obtained for these purchases

  • Track shipments as needed

  • Route incoming items to the appropriate person

  • Handle returns for any unneeded items

• Posting

  • Create new Repair Orders in Accounting System at the time the customer/Sales Department agreed to complete the repairs estimated.

  • Post all non-inventory part purchases against the Repair Order for which the part was ordered.

  • Review purchases for sales tax charged and follow Use Tax guidelines for invoice posting.

  • Post all part inventory invoices as they are received.

Other Duties

• Complete a physical count of all inventory items monthly. The timing of this task should be coordinated with the controller who will assist in this process.

• Receive payments via multiple payment methods.

• Maintaining current / accurate bin locations for inventory items and of items scheduled to be installed.

• Process and return all unneeded items as allowed by our Vendors.

• Research unprocessed invoices as needed for accounting department.

Reports to and Work Schedule

This position reports directly to the General Manager and indirectly to the Controller. The schedule for this position is Monday to Friday from 8:00 AM to 5:00 PM with a 1-hour lunch period. There should be little to no overtime.

Requirements

This job requires:

• Proven supervisory skills

• Mathematical skills

• Accuracy and attention to detail

• Organizational skills

• Reasoning ability and problem-solving skills

• Communication skills – both written and verbal

  • Usage of correct terminology related to the tasks performing.

  • Ability to negotiate terms or settlement when disputes arise with vendors

  • Conflict resolution skills with unhappy customers

  • Ability to ask clarifying questions when information presented is not clear

• Proficiency in typing and email messaging

• Ability to work independently with little supervision

• Ability to handle repeated interruptions

• Must have a valid driver’s license

Physical Demands:

• This job requires considerable activity which may not allow rest periods.

• The ability to lift at least 30 pounds.

• Must be able to have repetitive wrist/hand/finger movement to work on computer and/or related office equipment.